You can return unused goods to Bergzeit within 100 days. Please follow the steps below (your statutory rights are not affected by this). 

For faulty products, please follow the steps listed in "My product has a defect".

*For unstamped returns, we are obliged to charge you the increased shipping fees of the courier (€18).

3. After receipt of the return shipment, the original purchase amount will be refunded within 14 days. You will be kept informed about the status of your return via e-mail.

PLEASE NOTE: If you have received an incorrect item, please contact our customer service team after registering your return, and you will be provided with a free returns label.
We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop. 

We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will gladly take care of this for you. Here is a summary of how you can best proceed in the event of a defect:

Out of respect for our employees, we ask that you thoroughly clean items that have already been used before sending them back to us.

If we receive soiled goods from you, we will send them back to you unprocessed.

1. After you have cleaned or washed your items, register your faulty product using our returns portal. Please select "Item defective/incomplete" as the reason for return and provide any important details regarding the fault in the description.

2. Contact our customer service team to request a free returns label. Please print this and attach it to the package you are retuning.

3. Hand over the package to DHL. As soon as we receive the defective item, we will immediately start processing it. We will, of course, try to process the complaint as quickly as possible, but we would like to point out that a complaint can take several weeks. You will be kept informed about the status of your complaint by e-mail. If you have any questions, please get in touch using our contact form.

PLEASE NOTE: We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.

After receipt of the return shipment, the original purchase amount will be refunded within 14 days. You will be kept informed about the status of your return via e-mail.

PLEASE NOTE: We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.