You can return unused goods to Bergzeit within 100 days. Please proceed as follows (your statutory rights are not affected by this):1. Register your returns using our returns portal.
2. Send the items with sufficient postage* to the following address:
Bergzeit GmbH, c/o FineCom Logistics GmbH
Zur Painten 777
94529 Aicha vorm Wald, Germany
*For unstamped returns, we are obliged to charge you the increased shipping fees of the courier (€18).
3. After receipt of the return shipment, the original purchase amount will be refunded within 14 days. You will be kept informed about the status of your return via e-mail.
PLEASE NOTE: If you have received an incorrect item, please contact our customer service team after registering your return, and you will be provided with a free returns label.
We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.
Delivery TimesThe estimated delivery time is indicated separately for each item. In addition, an expected date of dispatch is stated with the order. Express delivery is currently not possible.
Shipping costs per destination and order value (up to 31.5 kg)
|Germany||Austria||Italy||Netherlands||Belgium||Luxembourg||Denmark||Other Countries*||Other Non EU Countries**|
|Up to €49||€2,95||€3,95||€5,95||€6,95||€6,95||€6,95||€6,95||€9,95||€9,95|
|Germany||Austria||Italy||Netherlands||Belgium||Luxembourg||Denmark||Other EU Countries *||Other Non EU Countries **|
|Bulky Goods||10,00 €||10,00 €||10,00 €||10,00€||10,00 €||10,00 €||10,00 €||10,00 €||10.00€|
|Skis||0,00 €||0,00 €||0,00 €||0,00 €||0,00 €||0,00 €||0,00 €||0,00 €||15,00€|
* Bulgaria, Estonia, Finland, France (mainland only), Greece (mainland only), Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, Spain (mainland only), Czech Republic, Hungary, Cyprus
** Andorra, Iceland, Monaco, Montenegro, Norway (except Spitzbergen), Serbia, Turkey
Bulky goods consists of any items weighing more than 31.5 kg or exceeding a combined packing measurement of 360cm (Length + 2xWidth + 2xHeight)
This includes MOST products from the following categories:
For delivery to Switzerland and Liechtenstein, please visit www.bergzeit.ch. For delivery to the UK, please visit www.bergzeit.co.uk.